Verint Digital Behavior Analytics
Verint Digital Behavior Analytics transforms customer feedback into actionable insights by capturing interaction data from mouse movements, clicks, and form submissions. By integrating session replays with key performance indicators, it reveals pain points and barriers in the customer journey, enabling businesses to enhance digital experiences and boost conversion rates effectively.
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Top Verint Digital Behavior Analytics Features
- Customer session replays
- Real-time user interaction insights
- Integration of feedback and replays
- Visual KPI connections
- Scroll and click maps
- Conversion funnel analysis
- Form interaction analysis
- Anomaly detection tools
- Automated user engagement triggers
- Detailed CX visualizations
- Pain point identification
- User struggle analysis
- Optimal action prioritization
- Historical data comparison
- Behavioral trend tracking
- Cross-channel experience analysis
- Heatmaps for user navigation
- Instant feedback session triggering
- Customizable reporting dashboards
- Predictive analytics for CX improvement.
