Verint (Formerly Vovici)
This platform unifies survey data from every customer and employee interaction, providing actionable insights for enhancing both customer and employee experiences. It enables real-time feedback collection, integrates structured and unstructured data, and offers customizable survey management. Organizations can drive impactful CX improvements and foster a motivated workforce through dynamic analytics and automation.
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Top Verint (Formerly Vovici) Features
- Unified survey data hub
- Real-time CX dashboards
- In-the-moment behavioral insights
- Dynamic survey creation tools
- Managed survey services available
- Automated CX action triggers
- Customizable feedback frequency
- Multi-channel survey deployment
- Integrated structured and unstructured data
- Holistic CX performance view
- Voice of Customer solutions
- Context-sensitive IVR surveys
- Proactive customer experience automation
- Employee engagement feedback loops
- Benchmarking for CX initiatives
- Case management for CX issues
- Actionable KPIs generation
- Comprehensive analytics for CX
- Targeted content optimization
- Award-winning VOC innovation
