Verint Intelligent Virtual Assistant
Verint Intelligent Virtual Assistant revolutionizes customer interactions by driving higher containment rates across voice and digital channels. By automating workflows, it enhances agent capacity and allows seamless self-service experiences. With robust AI capabilities, businesses can resolve queries efficiently, reducing contact center volume and ensuring personalized support anytime, elevating overall customer satisfaction.
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Top Verint Intelligent Virtual Assistant Features
- Higher interaction containment rates
- AI-powered self-service
- Seamless agent handoff
- Contextual data routing
- Rapid deployment across channels
- Flexible and open architecture
- No disruption to existing systems
- Real-time context gathering
- Intent discovery capabilities
- Cost-effective interaction management
- 24/7 self-service availability
- Improved first contact resolution
- Lower average handle time
- Just-in-time agent support
- Enhanced employee productivity
- Continuous performance improvement
- Multi-channel support integration
- Automated workflow execution
- Reduced agent training time
- Industry-specific data utilization.
