Vivocha
Vivocha revolutionizes customer engagement by enabling real-time communication through live chat, video, and collaborative tools. With features like screen sharing and proactive assistance, businesses can swiftly address complex inquiries, enhancing customer satisfaction and loyalty. Its cloud-based platform integrates seamlessly with existing systems, streamlining support and boosting agent productivity without requiring programming skills.
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Top Vivocha Features
- Cloud-based customer engagement
- Real-time customer connectivity
- Advanced screen sharing tools
- Page pushing capabilities
- Proactive assistance for visitors
- Customizable engagement rules
- Seamless app integrations
- Multi-tenant platform scalability
- Enterprise-level security features
- Zero programming integration
- Assisted browsing for agents
- Document sharing capabilities
- Voice and video support
- Cross-sell and up-sell opportunities
- Improved agent productivity
- Lower support costs
- Enhanced customer satisfaction
- Quick response time reduction
- Live chat for complex queries
- Comprehensive collaboration tools
