WebFirst
WebFirst is a web-based eCRM module designed for customers and partners, allowing seamless access to a knowledgebase for common problem resolutions. Users can track the s... WebFirst is a web-based eCRM module designed for customers and partners, allowing seamless access to a knowledgebase for common problem resolutions. Users can track the status of ongoing incidents, report new issues, and manage their queries anytime, reducing the need for extra support staff while enabling controlled information access.
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Company Information
- Company: RTI Software
Top WebFirst Features
- Knowledgebase access
- Incident status tracking
- New incident reporting
- Controlled customer permissions
- Customizable information access
- File download management
- Activity logging on incidents
- 24/7 customer support access
- Web-based interface
- User-friendly navigation
- Automated notifications for updates
- Resolution search functionality
- Multi-user access management
- Integration with existing systems
- Historical incident review
- Real-time support updates
- User feedback collection
- Incident prioritization tools
- Performance analytics dashboard
- Secure data management.
