Wrangle
Wrangle streamlines business processes within Slack, transforming messages into interactive tickets for seamless support. By automating common requests and providing real-time visibility, it enhances team efficiency and accountability. With no training required, agents can easily manage workflows, ensuring timely resolution while tracking performance and optimizing service levels effortlessly.
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Top Wrangle Features
- Slack-integrated ticket creation
- Automated common request handling
- Real-time ticket status visibility
- Custom forms for recurring requests
- Contextual ticket information gathering
- Ticket assignment and claiming
- Conditional logic for ticket routing
- Performance tracking for agents
- Automated resolution time reminders
- Comprehensive reporting and analytics
- Workflow automation with no-code builder
- Dynamic workflows with conditional steps
- Integrated approvals and task management
- Customizable workflow templates
- Historical ticket action tracking
- Seamless integration with 1500+ apps
- Automated updates across applications
- Asynchronous collaboration in Slack
- User-friendly drag-and-drop interface
- Process visualization and mapping
