Zendesk Connect
Zendesk Connect empowers businesses to enhance customer and employee interactions through seamless messaging across various channels. With built-in automation and AI-driven bots, it allows for personalized, context-rich conversations, enabling customers to self-serve. By centralizing communication, agents can swiftly access pertinent information, ensuring efficient and engaging support anytime, anywhere.
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Top Zendesk Connect Features
- Built-in automation and AI
- Centralized workspace for agents
- Customizable messaging solutions
- Outbound notifications via SMS
- Rich messaging integrations
- Instant answers with bots
- Multi-channel support integration
- Personalized customer interactions
- Contextual conversations based on data
- Seamless transitions between channels
- Self-service options for customers
- Live location map integrations
- 24/7 support with Answer Bot
- Easy integration with social channels
- Dedicated training and certification
- Professional services for setup
- Community engagement and support
- Marketplace for apps and integrations
- Regular product updates
- Trust and security measures
