Zendesk Gather
Zendesk Gather offers a dynamic community forum where customers can connect, share insights, and collaborate. By fostering peer-to-peer support, users can exchange tips and feedback while still having access to professional assistance when needed. With customizable themes and tools for moderation, it enhances user engagement and trust.
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Top Zendesk Gather Features
- Customer collaboration spaces
- Evergreen self-service support
- User feedback collection
- Badges for top contributors
- Customizable community themes
- WYSIWYG discussion editor
- Duplicate post suggestions
- Escalation to support agents
- Organized community posts
- Status tagging for posts
- Permission-based moderation
- Multiple community creation
- Integration with Zendesk ecosystem
- Safe and on-brand forums
- Relevant content highlighting
- Knowledge sharing among users
- Community manager tools
- User trust-building mechanisms
- Cross-regional community support
- API for custom features
