Top Zipwhip Alternatives and Overview

According to a report, 73% of the customers prefer text as the medium of communication with businesses. Texting as a medium to solve customer queries is fast gaining traction among businesses and organizations. It has several benefits over other mediums. It is fast, transparent and efficient. The customers do not have to waste their precious time on query resolution and it also reduces the dependence of businesses on customer support agents. Moreover, the texting medium can also be used for launching new marketing campaigns and helps generate more leads out of existing customers.

What is Zipwhip?

Zipwhip is one of the leading tools that allows its users to send text messages using their landline numbers. The tool also lets users view and send messages through their laptop and mobile devices. The tool also provides users with a host of automation tools. Auto replies are one of them. The feature lets users set custom replies that can be sent automatically during lunch hours or non-business hours. The other prominent automation feature is scheduled messages.

Scheduled messages and other features

The feature lets users schedule operational alerts like appointment reminders in advance and the tool sends delivers them on the date and time specified by the user. Apart from these the tool also offers options like keywords and templates. The keyword option triggers an automated reply based on the presence of a keyword in the customer’s message. The templates option lets users create reusable templates. Additionally, the tool also offers personalization options that let users create and include new fields in their messages while the custom signatures allow users to automatically attach their signatures with messages.

Bulk and multimedia messaging

Apart from these the tool also offers other messaging options such as group messaging and MMS. The group messaging feature lets users send personalized messages to a group of fifty people at once while the MMS option enables the user to make the messages more dynamic by offering options to add video and images to them. Moreover, the analytics features provide users with different reports such as message reports and keyword reports. The reports help the user in improving the performance of messages.

Company Name: Zipwhip Incorporated

Company Address: 2401 4th Ave. Suite 600, Seattle, WA, USA

Founded in: 2007