Zoho Desk
Zoho Desk enhances customer service by enabling faster issue resolution and improving retention rates. Recognized as the top help desk software of 2024, it equips agents with powerful tools and insights, allowing them to deliver swift, accurate solutions across multiple channels. Mobile accessibility ensures customer support remains seamless, even on the go.
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Top Zoho Desk Features
- Multi-channel support
- Real-time customer sentiment tracking
- Intuitive ticket management
- Mobile ticket closing
- Integration with 200+ apps
- Actionable metrics dashboard
- Customizable workflows
- AI-powered suggestions
- Contextual agent tools
- Customer satisfaction analytics
- Self-service customer portal
- Automated ticket routing
- Knowledge base integration
- Performance analytics
- Collaborative team tools
- SLA tracking
- Customer feedback collection
- Advanced reporting features
- User-friendly interface
- Escalation management system
