Zultys Integrated Contact Center (ICC)
The Integrated Contact Center (ICC) enhances customer service by efficiently managing high call volumes through intelligent call routing and real-time analytics. Available as a web-based or desktop application, it features seamless integration with communication tools, priority handling of inquiries, and advanced call recording options, ensuring a streamlined customer experience and improved productivity for service teams.
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Top Zultys Integrated Contact Center (ICC) Features
- Web-based and desktop application
- Intelligent call routing
- Voicemail queuing option
- Automatic call recording
- On-demand recording capability
- Call Attached Data (CAD)
- Real-time performance analytics
- Accessible from any device
- Integration with third-party apps
- Multi-level alert system
- SuperView for department stats
- Wallboard for call monitoring
- Presence status visibility
- Instant messaging capability
- Corporate group chat feature
- Flexible remote access
- Streamlined customer interactions
- Prioritized customer engagement
- Customizable user interface
- Efficient call handling
