AgentAssist
AgentAssist empowers agents by providing insightful performance metrics and sentiment analysis, enabling targeted improvements and enhanced job satisfaction. This solution offers real-time coaching on compliance and performance, reducing monitoring costs and wrap-up times. With automated summaries and peer comparisons, agents can swiftly address customer inquiries, fostering engagement and loyalty.
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Top AgentAssist Features
- Real-time performance feedback
- Automated call summarization
- Sentiment analysis integration
- Compliance issue detection
- Peer performance comparison
- KPI tracking dashboard
- Personalized coaching suggestions
- Acoustic feedback alerts
- Rapid customer response automation
- Transparent performance ratings
- Motivation incentives development
- Insight-driven improvement strategies
- Reduced quality monitoring costs
- Enhanced agent engagement tools
- Wrap-up time reduction
- Direct management alerts
- Insights on agent well-being
- Customizable performance metrics
- Automation of routine tasks
- Improved customer experience metrics.
