Verint Speech Analytics
Verint Speech Analytics transforms customer interactions into actionable insights, enabling organizations to analyze 100% of voice interactions. By leveraging AI-powered tools, it uncovers key themes affecting customer experience, enhances agent performance, and identifies process inefficiencies. This robust solution drives significant improvements in revenue, self-service success, and overall operational efficiency.
Top Verint Speech Analytics Alternatives
Talkmap
This speech analytics software revolutionizes customer interactions by converting every conversation into actionable insights.
Alvaria Engagement Analytics
Alvaria Engagement Analytics enhances quality management by providing a complete view of all speech and text interactions.
Provana ICAP
ICAP® (Integrated Consumer Analytics Platform) revolutionizes call center monitoring with its AI-driven approach, significantly lowering costs while enhancing efficiency.
SpeechIQ
SpeechIQ is an advanced Speech Analytics platform that evaluates call recordings by analyzing key interaction metrics, including silence time, talk time, keywords, and sentiment.
Prodigal
Boosting payment collections and enhancing consumer engagement, this cloud-based Consumer Finance Intelligence solution harnesses AI, ML, and NLP to refine agent and customer interactions.
AvadyneHealth
As a part of Meduit, Avadyne Health specializes in technology-driven solutions that enhance revenue collection and streamline the patient financial experience.
Xdroid Voice Analytics
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Yandex SpeechSense
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Contexta360
With modular Snap-In features, it seamlessly integrates into existing systems, offering tools for real-time analysis...
Knovvu Analytics
By utilizing advanced speech analytics, it monitors agent performance through script adherence and sentiment analysis...
DeepTranscript
Users can tailor voice recognition with specialized vocabulary and access transcriptions in seconds through a...
AgentAssist
This solution offers real-time coaching on compliance and performance, reducing monitoring costs and wrap-up times...
Recordsure
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AI Speech Analytics
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ContactPoint 360
It empowers agents with real-time sentiment analysis and precision query handling, significantly improving first contact...
Top Verint Speech Analytics Features
- Automated sentiment analysis
- Speaker-separated transcription
- Generative AI insights
- PII redaction capabilities
- Comprehensive call analysis
- Real-time customer experience insights
- Voice interaction scoring
- Industry-leading transcription accuracy
- Compliance monitoring features
- Workflow integration with bots
- Customizable call subsets
- Engagement Data Hub integration
- Enhanced agent performance tracking
- Process inefficiency identification
- Multi-lingual recognition support
- Behavioral data extraction
- AI-driven trend analysis
- Continuous innovation access
- Analytics Marketplace updates
- Customer interaction optimization
