Knovvu Analytics
Knovvu Analytics transforms customer interactions across all channels into actionable insights. By utilizing advanced speech analytics, it monitors agent performance through script adherence and sentiment analysis. Supervisors receive instant notifications and can identify top performers versus others, enabling targeted support and enhanced customer experiences with real-time data.
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Top Knovvu Analytics Features
- Real-time sentiment analysis
- Automated script adherence monitoring
- Granular agent performance comparison
- Objective feedback mechanisms
- Multi-tenancy support
- No-code visual query design
- Instant supervisor notifications
- API action triggers
- Prohibited word identification
- Urgent inquiry alerts
- Acoustic indicators measurement
- Active voiceprints management
- Monthly bot conversation tracking
- High speech recognition accuracy
- Comprehensive call quality scoring
- 100% data collection coverage
- Actionable training insights
- Enhanced customer experience focus
- Agent interruption rate analysis
- Performance improvement pinpointing.
