Chatmeter
Chatmeter empowers multi-location brands by providing real-time insights into customer experiences. Through AI-driven sentiment analysis, businesses can extract meaningful data from reviews, enabling swift, tailored responses. With tools for monitoring local visibility and engaging across platforms, brands strengthen customer loyalty and stay ahead of competitors while fostering authentic connections.
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Chatmeter Review and Overview
Online reviews help in promoting businesses in local markets. Chatmeter enables you to take care of your online reputation effectively and extract actionable insights from the review data.
Manage reviews effectively
Chatmeter provides review management tools that help you organize reviews according to priority for all the business you own. With its dashboard, you can quickly identify, escalate and respond to surveys about your services and products. You can easily track them and compare them against your competitors to gauge your standing. You can also review rating trends using Chatmeter. Its special tools help you get through reviews fast by automatically analyzing text and categorizing them according to their tone. That way, you can quickly know which reports are good or bad without painstakingly reading every one of them.
Respond to your reviews
Chatmeter ensures that you respond to reviews efficiently. You do not need to visit every site to reply to your feedback as they are already present in your dashboard, where you can answer them. It provides templates by which you can answer the reviews or create templates of your own. You can easily filter through reviews and respond in bulk. It can rotate your template responses with a click and tag them for personalization as well and get real-time alerts so that your team can respond and seamlessly approve their answers as well.
Get feedback and analyze
Chatmeter helps you build custom feedback forms which your customers can use to provide additional feedback and get in touch with your team. It provides customizable templates which you can post on your site with its widget feature. It gives three unique survey options you can choose from and customize at your will. Chatmeter provides Analytics Studio that acts as a repository of actionable insights directly from your valuable customers. It will help you build reports and integrate with business intelligence software to get more information out of the data. All knowledge is always at your fingertips.
Top Chatmeter Features
- Real-time customer insights
- AI-powered sentiment analysis
- Automated review response options
- Competitive LBV scoring system
- Multilingual customer engagement
- Language translation capabilities
- Comprehensive customer experience understanding
- Streamlined online review management
- Customizable response templates
- Natural Language Processing integration
- Data-driven CX strategies
- Social listening tools
- Local listing management
- Detailed customer feedback analysis
- Cross-platform feedback integration
- Easy-to-use interface
- Custom reporting features
- Enhanced community engagement
- Insights into customer service trends
- Competitor benchmarking analysis
