Grade.us
Grade.us is a reputation management platform that uses a variety of data sources to gauge the client company's overall online reputation and ratings. It can also be used to turn low ratings into high ones by allowing support to reach disgruntled customers and provide them with the most appropriate solution and compensation. It uses automation as one of its many technologies, which contributes significantly to its high ROI.
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Grade.us Review and Overview
Reputation and ratings are a very viable source of direct information from customers, which can be used for improvement in future services and products. Apart from this, good reviews also help attract more customers to the business, and if the management is done in the correct way, it can even turn unhappy customers into lifelong assets. Grade.us enables companies to thoroughly peruse the leverage of customer reviews and ratings with its reputation management platform. It uses a multichannel approach for this, which makes it very useful.
Feedbacks that help in improvements
A good business isn't like that from the start; it is a result of years and years of constructive criticism. With Grade.us, companies can bypass the long steps to gather information gradually and can funnel customers instantly and directly to their feedback services. This actually eliminates a lot of hassles and helps the company in getting only the most genuine reviews of their services. This is made possible by automated funneling through conversations and event-based redirection. Grade.us also allows the company to get reviews from every customer so that others can see their excellent work and avail of their services.
Automated engagement options ensure reviews
The Grade.us has an integrated automation platform that ensures that everyone gives a relevant review. Since it is not feasible, downright costly even, to have the customer support to interact with every customer and ask for a review, Grade.us automates the whole task by allowing unique, personalized messages to be shown to the customer at different points of their journey. This engages them and guides them to leave a positive review. These engagement communications are omnichannel in nature, and includes emails and text messages. They are also contextual, and can be set to trigger during transactions or product retrievals.
Analytics to process the findings
The Grade.us platform would be incomplete without the tools to analyze the collected results, and thus it also includes a powerful analysis tool to process the reviews, along with a reporting tool that can report the data in beautiful documents. These reports show the rate of change in stars, customer satisfaction, and more.
