ProProfs Knowledge
ProProfs Knowledge is online software used to easily create online user guides, FAQs and other support documentation for effective customer service. The software also allows organizations to store and manage their documents and information on a centralized knowledge base and easily share it with employees and/or customers. Since it is a web based platform, it can be accessed anytime, anywhere and on any device & browser.
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Top ProProfs Knowledge Features
- Template customization options
- AI-assisted content creation
- Easy document importing
- SEO-friendly knowledge base
- Multi-language content translation
- Role-based access control
- Built-in commenting features
- Integration with Google Analytics
- Pre-made branding templates
- Mobile-friendly access
- Instant search functionality
- Detailed article performance insights
- 24/7 self-service support
- Centralized HR processes
- User-friendly interface
- Password and privacy controls
- Customizable fonts and colors
- Live chat integration
- Support for public and private bases
- Comprehensive video tutorials
