Self Service Center
Self Service Center from PhaseWare is a complete knowledge management and customer help solution that offers a number of services, including incident and ticket submission, FAQs, forums and information, knowledge base, and notification system. The software allows customers to search the solutions, emails, articles, forums, FAQs, incidents and notices for any kind of information and resolve their own issues. It saves organizations’ time and reduces the need to have a dedicated support system.
Top Self Service Center Alternatives
RightAnswers
RightAnswers is an enterprise knowledge hub designed to provide all information and content at a single place to avoid searching too many sources for knowledge.
Safeharbor
Safeharbor is a powerful, SaaS based knowledge software platform used for effective knowledge management and sharing.
Moxie Knowledgebase
Moxie Knowledgebase is a complete knowledge management solution for organization employees and customers.
Parature Knowledge
Parature Knowledge CRM software is used to empower employees with the right tools to deliver more efficient and accurate customer service every time.
Knova KM
Knova KM is knowledge management software used by companies to solve customer issues and queries faster and with more accuracy.
UserDesk Guides
Guides from UserDesk is a fully customizable knowledge base for websites and web applications.
SAVO
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ProProfs Knowledge
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Spiceworks Knowledge Base
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E-DriverFile
The scalable system integrates with existing data providers, facilitating a seamless single sign-on experience, while...
ETNA Digital Advisor
It empowers firms to manage portfolios, optimize asset allocations, and streamline compliance through advanced tools...
Welog
With an intuitive interface and streamlined access to frequently used features, it simplifies document creation...
Crowdbase
Businesses and companies can easily gather content and information that matters and share the same...
nanorep
The software is aimed at simplifying and improving customers’ experience by helping them at every...
Top Self Service Center Features
- Customizable ticket submission forms
- 24/7 self-service access
- Comprehensive knowledge base management
- Automated ticket status notifications
- Peer support community forums
- Multi-channel ticket creation
- SLA compliance tracking tools
- Event-driven automation capabilities
- Intuitive user interface
- Detailed reporting and analytics
- Role-based access controls
- Secure cloud deployment options
- On-site deployment control
- HIPAA compliant data security
- Integration with incident management systems
- Custom thresholds for automated actions
- Real-time incident ticket updates
- Audit trail for ticket history
- Routine database backups
- Flexible deployment configurations
