Top SysAid Alternatives

Sysaid provides IT Service Management Solutions. SysAid covers nearly all features for IT Service Management and is available in two editions – Basic and Full. Users can also opt for a 30-day trial before deciding upon the right kind of edition.

IT Desk Service and ITSM

Sysaid provides solutions for Desk Service and IT Service Management in a single ITIL-aligned ITSM solution. Some features that make Sysaid stand out are –

Incident Management (automate service desk processes, from logging incidents to resolution), Problem Management (systemizes problem management workflow), Change Management (improves control and management of RFCs), CMDB (keep track of IT assets), Service Level Management, (create and manage service level targets and service level agreements),  Self-Service Portal (allow end users to submit requests or incidents, track incident or service request history, and use knowledge articles to perform self-service actions), Password Reset to secure domains, and Remote Control (allows agents to securely resolve end-user issues from anywhere).

IT Asset Management

IT Asset Management gives you better control over IT assets by tracking hardware, software, and mobile assets. Here are some powerful features of IT Asset Management –

Network Discovery is capable of scanning your network for your IT assets and related attributes (agent bases as well as agentless discovery)

Hardware and Network Monitoring monitors the company’s IT network, server estates, mobile, system processes, and SNMP traps.

Patch Management keeps windows based servers and workstations updated, including security patches and software updates.

Analytics and Tools

Analytics help you gain an insight into the company’s operation reports, get a visual of all the related data, and compare it with industry benchmark all over the globe.

Tools in SysAid help you optimize individual and collective performance and improve service delivery by providing Mobile Apps, the ability to integrate marketplace, and system interface of any IT company, and Remote Desktop access, which helps users to access their workplace device from anywhere at any device.

Conclusion

We can vouch for the fact that Sysaid is a viable solution for any IT company, be it small scale or large scale, as it provides with fascinating tools and data to reduce workload and improve efficiency.