AgenTrak
AgenTrak is a robust employee monitoring software that enables organizations to gain real-time insights into agent performance and compliance. Designed specifically for contact centers, it allows employers to track activities remotely, enhance training, and ensure adherence to processes, ultimately driving efficiency and improving customer outcomes while reducing operational costs.
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Top AgenTrak Features
- Real-time employee monitoring
- Customizable smartboards
- Comprehensive compliance tools
- Inbound service monitoring
- Integrated TPS/CTPS screening
- Mobile access for agents
- Bespoke reporting dashboards
- Real-time data analytics
- Proactive workforce management
- Seamless integration with platforms
- Tailored training programs
- Agile and innovative technology
- Experienced global services team
- Quick deployment and configuration
- GDPR compliance support
- Performance and compliance tracking
- Health check for processes
- Agent-first HR solutions
- Continuous product updates
- Secure data handling practices
