Alvaria Quality
Alvaria Quality™ 23 enhances Enterprise Quality Management within the Alvaria™ Workforce Engagement Management interface, offering crucial features such as full-time call... Alvaria Quality™ 23 enhances Enterprise Quality Management within the Alvaria™ Workforce Engagement Management interface, offering crucial features such as full-time call logging, quality monitoring, and evaluation tools. This release improves customer interaction quality by enabling extended evaluation reports, stereo and mono playback support, and a versatile connector framework for Twilio Premise.
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Company Information
- Company: Alvaria CX
- Country: United States
Top Alvaria Quality Features
- Enterprise Quality Management features
- Full-time call recording
- Quality monitoring capabilities
- Calibration and evaluation tools
- Extended evaluation detail reports
- Agent comments integration
- Stereo and mono playback
- Browser support for audio formats
- Twilio Premise connector framework
- Enhanced user interface
- Comprehensive call logging
- Customizable evaluation criteria
- Interactive feedback mechanisms
- Real-time performance analytics
- Cross-platform compatibility
- Secure data storage options
- User-friendly navigation
- Detailed reporting options
- Integration with workforce engagement
- Multi-channel interaction tracking
