SonicView
SonicView enhances contact center operations by enabling efficient call recording and analysis. It empowers managers to monitor employee interactions, ensuring quality control through call grading and performance assessment. With features for PCI compliance, selective recording, and training support, it serves as a vital tool for regulatory adherence and dispute resolution.
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Top SonicView Features
- Voice and text archiving
- Compliance audit support
- Best practices assurance
- Transaction proof documentation
- Threats and abuse recording
- Real-world training scenarios
- Quality control analytics
- Agent performance grading
- PCI compliance features
- Sensitive information handling
- Dispute resolution support
- Client depositions recordings
- Conversation snippet extraction
- Self-review for agents
- Training enhancement tools
- Performance monitoring dashboards
- Scalable recording architecture
- Call categorization and analysis
- Proactive customer issue management
- Configurable recording parameters.
