Ameyo FusionCX
Ameyo FusionCX revolutionizes help desk operations by enabling businesses to enhance customer relationships throughout their journey. This omnichannel software automates ticket creation and routing, allowing agents to manage multiple interactions efficiently. With AI-driven sentiment analysis, it prioritizes urgent queries, ensuring swift resolutions and significantly boosting customer satisfaction rates.
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Top Ameyo FusionCX Features
- Omnichannel ticket management
- Automatic ticket creation
- Automatic ticket routing
- AI-powered sentiment analysis
- Contextual conversation management
- Real-time team monitoring
- Customizable business rules
- Integration with leading CRMs
- Team collaboration capabilities
- SLA breach notifications
- Intelligent IVR system
- Visual performance dashboards
- Flexible agent workload management
- Ticket categorization automation
- Multi-channel integration
- VoiceBot for human-like interaction
- On-premise deployment option
- Cloud-based scalability
- Automatic workflow automation
- Custom integration APIs
