Help Desk Software

The help desk software can help to improve communication with clients and customers through effective support tickets, KB and many advanced options to automate support system. These software comes with many assignment rules, multiple user seats,  re-assignments, gamification and more. Below are all the leading products in the market.
1

Freshdesk

Freshdesk offers a best-in-class help desk solution that helps to give your customers the best support.

By: Freshdesk Inc. From USA
Based on 195 Votes
2

Zendesk

Zendesk is a customer service and support ticket software that helps to build closer relationship with your customers.

By: Zendesk, Inc From USA
Based on 180 Votes
3

Groove

Groove is a simple online help desk software that helps to provide personal support for your customers.

By: Groove Networks, LLC. From USA
Based on 9 Votes
4

HelpDesk

HelpDesk is a web-based ticketing platform that simplifies your group's work.

By: LiveChat
Based on 3 Votes
5

Spiceworks

Spiceworks is an IT help desk software that helps to solve your internal IT issues quickly.

By: Spiceworks Inc. From USA
6

Kayako

Kayako is a customer support and live chat software that allows you to keep all customer conversations in one platform: email, live chat, web, and phone.

By: Kayako Ltd. From UK
Based on 17 Votes
7

Track-it

Track-It Is an affordable and reliable help desk software, with asset management control.

By: BMC Software, Inc. From USA
Based on 2 Votes
8

Gorgias

Gorgias is a helpdesk software meant for online stores. This software helps...

By: Gorgias
Based on 15 Votes
9

osTicket

osTicket is a support ticket system with a cloud hosting service.

By: Enhancesoft LLC From USA
Based on 38 Votes
10

JitBit

JitBit is a hosted help desk and ticketing software, with an on-premise option.

By: Jitbit LP From UK
11

Kustomer

Kustomer is a helpdesk management software, which falls under the broad category of CRM platforms.

By: Kustomer
Based on 24 Votes
12

HappyFox

HappyFox is a help desk, customer support, and support ticket software that helps you to provide exceptional support for your customers.

By: HappyFox Inc. From USA
Based on 11 Votes
13

Gladly

Gladly is helpdesk software that helps companies provide radically personalized customer service experience.

By: Gladly
Based on 6 Votes
14

Help Scout

Help Scout is a support ticketing system that can be used by various industries: software business, online retailers, and online services.

By: Brightwurks, Inc. From USA
Based on 17 Votes
15

SysAid

SysAid is a help desk software and ticketing system with one service deck.

By: SysAid Technologies Ltd. From USA
Based on 20 Votes
16

TeamSupport

TeamSupport is a business to business customer support and help desk software that helps to improve your customer service.

By: Teamsupport LLC From USA
Based on 67 Votes
17

Samanage

Samanage is a cloud-based help desk and IT asset management software that helps you to provide faster service to your customers.

By: Samanage Ltd. From USA
18

LiveZilla

LiveZilla is an online ticketing, live chat and help desk software with full email integration and social media apps.

By: LiveZilla GmbH From Germany
Based on 14 Votes
19

Zoho Support

Zoho Support is an online customer support solution and help desk software that helps you to focus more on your customer’s happiness.

By: Zoho Corporation Pvt. Ltd. From India
20

Support.com

Support.com is one of the leaders in providing technical support to households and small business enterprises in the U.S.

By: Support.com
Based on 3 Votes
21

HESK

HESK is a help desk software with an all-in-one solution. It features...

By: Klemen Stirn s.p. From Slovenia
Based on 2 Votes
22

Reamaze

Reamaze is a help desk platform for websites and apps, which helps to make your customer conversations easier.

By: Lantirn Incorporated From USA
Based on 9 Votes
23

Deskpro

DeskPRO is the help desk platform for modern organizations. It features tickets...

By: DeskPRO Ltd. From UK
Based on 31 Votes
24

Qminder

Qminder is a cloud-based queue management system to facilitate service clients better manage their waiting queues.

By: Qminder
Based on 20 Votes
25

Issuetrak

IssueTrak is a help desk support software with scalability that meets any business needs.

By: IssueTrak, Inc. From USA
Based on 16 Votes
26

Desk.com

Desk.com is a help desk support ticket software designed for growing businesses.

By: salesforce.com, inc. From USA
27

Casengo

Casengo is a customer service software that helps to keep your customers happy.

By: Casengo B.V. From Netherlands
Based on 18 Votes
28

Mojo Helpdesk

Mojo Helpdesk is a simple help desk software that helps you to stay productive and organized.

By: Metadot Corporation From USA
Based on 11 Votes
29

UVdesk

UVdesk is a comprehensive cloud-hosted help desk and ticketing software that simplifies customer access to product support.

By: WebKul
Based on 12 Votes
30

SupportBee

SupportBee is a help desk and customer support software designed to manage your customer support email easily.

By: SupportBee Inc. From India
Based on 10 Votes
31

HelpSpot

HelpSpot is an enterprise help desk software with a web-based platform that is scalable based on your business needs.

By: UserScape, Inc. From USA
Based on 7 Votes
32

Vision Helpdesk

Vision Helpdesk is latest technology Help desk and Service desk software offering you some unique features like multi-company satellite help desk, ITIL/ ITSL Service desk feature with Download and SAAS version available.

By: Vision Helpdesk From India
Based on 28 Votes
33

Tender Support

Tender Support is a customer support software that consists of help desk, forums, and knowledge base.

By: Once Upon A Time Productions, LLC From USA
Based on 1 Vote
34

Parature

Parature is Microsoft’s customer service software that helps your business to create an amazing customer experience.

By: Microsoft Corporation From USA
35

SmarterTrack

SmarterTools is committed to increasing efficiency in the client servicing industry with their productivity tools.

By: SmarterTools
Based on 3 Votes
36

Rhino Support

Rhino Support is a help desk and customer support software designed to save you time.

By: Rhino Support LLC From USA
Based on 11 Votes
37

Helprace

Helprace is a help desk software that is purchased by business firms and companies from various industries, such as real estate and blockchain industries.

By: Helprace
Based on 6 Votes
38

H2Desk

H2Desk is a simple help desk and customer service software that helps to improve your customer service operations.

By: Innovative Cyber Solutions, Inc. From USA
Based on 1 Vote
39

ProProfs Help Desk

ProProfs Help Desk is a customer service tool that allows agents to efficiently track and resolve end-user queries and requests.

By: ProProfs From United States
Based on 8 Votes

Help Desk Software Buying Guide

The best way to grow your business is to provide the best support for your customers. But, traditional email support may not be enough for you to manage all the customers' inquiries that come your way. For this, you need a better solution that will help you to manage your customers' inquiries in the best way, as well as give them the maximum satisfaction with your service.

Choosing the best help desk software for your business is not an easy thing to do, since there are a lot of help desk services available on the market today. They offer competitive pricing plan, with top-notch features that will ensure easy management for your customer support team. So, how can you choose the one that will give you the best customer satisfaction? Here are some factors that you need to consider.

Full Integration With All Platforms

Not all customers will choose to contact you via email. Some of them will choose to contact you via live chat for faster response, and some others may choose to contact you by phone or via social media. A good help desk software will provide you with a full integration feature for all platforms, which means that you can manage all the communications that come to you from multiple platforms in one dashboard. This will ensure easy management for all your customer conversations, which will allow you to respond to their inquiries faster as well.

Pricing Plan Per Agent Or Per Service

Some help desk services will provide a pricing plan per service instead of per agent, and most of them will provide a per-agent pricing plan. The difference can be really great if you have a lot of agents in your support team. If you use a help desk software that charges per agent monthly, you will end up spending a lot of money for that software. But, if you choose a service that provides a per service pricing plan, you can use unlimited number of agents without any additional cost, which will be cheaper for your business.

Services like FreshDesk also allows day pass option where you can buy one day pass in case of spike in user requests. This is easy yet affordable way to scale support without paying full month fees for the agents.

Easy Ticket Management

A good help desk service will provide an easy ticket management for your account, which will allow you to manage and organize all the support tickets in whatever way you prefer. You should be able to tag, categorize, and assign your support tickets for easier organization within your customer service team. There are other ticket management features that you can expect from a good help desk software, such as merging tickets, managing attachment, creating a canned response, and more.

Brandable Knowledge Base

Most help desk services will allow you to create a knowledge base for your business, but not all of them will be brandable. The benefit of having a brandable knowledge base is that you will be able to present your help center or customer support center in a professional way. By using a non-branded knowledge base, you will not be able to personalize your help center, and your customers will also not be able to really trust the information that is written there. Thus, for the best experience, you should choose a good help desk software that will allow you to create a brandable knowledge base at no additional cost to you.

Conclusion

How can you find the best help desk software for your business? Those factors can help you to determine the best service to use, as well as to ensure the maximum customer satisfaction that you can get from such service. Generally, the service that offers full integration, affordable price, easy ticket management, and brandable knowledge base is the best service that you can pick among many similar services that are available on the market today. By using a high quality customer support system for your business, you will be able to ensure the best communication between your business and your customers, and once you take care of this, you will be able to grow your business over time.