Ansapoint
Ansapoint is a Windows-based software tool designed to optimize call center operations. It helps users determine the optimal number of agents required to meet specified service targets and estimates the necessary trunk connections to manage peak traffic efficiently. Its intuitive graphical interface and robust charting tools streamline workforce planning and traffic management, making it easier for organizations to achieve their operational goals.
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Top Ansapoint Features
- Graphical interface for planning
- Customizable service targets
- Trunk capacity estimation
- Comprehensive printed reports
- Integration with Excel add-ins
- User-friendly charting tools
- Real-time traffic analysis
- Multi-platform Windows compatibility
- Historical traffic data analysis
- Customizable workforce modeling
- Scenario simulation capabilities
- Predictive staffing algorithms
- Immediate traffic demand forecasting
- Visual presentation of data
- Interactive user community
- Online calculators for quick access
- Lifetime software licenses
- Free software upgrades
- Intuitive drag-and-drop functionality
- Agent scheduling optimization.
