Aspect Quality Management
Aspect Quality Management is a powerful call recording software designed to elevate contact center operations. It enhances quality assurance with tailored scorecards and evaluation tools, driving service levels up by 15% and reducing call abandonment rates by 33%. Users gain instant feedback and actionable insights, fostering a culture of continuous improvement.
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Top Aspect Quality Management Features
- Comprehensive scorecards and evaluations
- Customizable PCI compliant recording
- Actionable data insights
- Advanced quality assurance reports
- Goal setting and tracking
- Intuitive user interface
- Automatic coaching processes
- Customizable metadata search
- Employee performance evaluation tools
- Gamification features for engagement
- Data consolidation for recording management
- Historical analytics access
- Immediate feedback on interactions
- Simplified workflows for productivity
- Integration with other Aspect tools
- Enhanced call monitoring capabilities
- Reduced call abandon rates
- Increased Net Promoter Scores
- Performance-driven service standards
- Workforce engagement management platform
