Aspect Zipwire
Aspect Zipwire provides cloud call center software that helps you to keep up with your customer’s expectations. It features cloud deployment, CRM integration, workforce m... Aspect Zipwire provides cloud call center software that helps you to keep up with your customer’s expectations. It features cloud deployment, CRM integration, workforce management, mobile-ready platform, supervisor tools, post-contact surveys, actionable analytics, and unified agent desktop. The software offers CRM integrations with various third-party CRM applications, including Salesforce, Unified Service Desk, and Microsoft Dynamics.
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Company Information
- Company: Aspect Software, Inc
- Country: United States
Top Aspect Zipwire Features
- AI orchestration integration
- Omni-channel campaign management
- Robust end-to-end platform
- Compliance with TCPA regulations
- Customizable campaign scripts
- Graphical application builder
- Increased call recording capabilities
- Exclusion of line-side recording
- Quick retrieval of recordings
- Predictive analytics for targeting
- Best time to contact solution
- Enhanced agent efficiency
- Account ownership for collectors
- Improved patient-collector relationships
- Automated outreach with compliance
- Real-time data access
- Comprehensive security features
- User-friendly campaign management
- Increased outbound call volume
- Reduced campaign setup time
