Aspect Zipwire
Aspect Zipwire provides cloud call center software that helps you to keep up with your customer’s expectations. It features cloud deployment, CRM integration, workforce management, mobile-ready platform, supervisor tools, post-contact surveys, actionable analytics, and unified agent desktop. The software offers CRM integrations with various third-party CRM applications, including Salesforce, Unified Service Desk, and Microsoft Dynamics.
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Top Aspect Zipwire Features
- AI orchestration integration
- Omni-channel campaign management
- Robust end-to-end platform
- Compliance with TCPA regulations
- Customizable campaign scripts
- Graphical application builder
- Increased call recording capabilities
- Exclusion of line-side recording
- Quick retrieval of recordings
- Predictive analytics for targeting
- Best time to contact solution
- Enhanced agent efficiency
- Account ownership for collectors
- Improved patient-collector relationships
- Automated outreach with compliance
- Real-time data access
- Comprehensive security features
- User-friendly campaign management
- Increased outbound call volume
- Reduced campaign setup time
