BestDoc Concierge
BestDoc Concierge revolutionizes in-patient service by enabling seamless request submissions directly from the hospital bed. Patients and visitors can track requests, provide feedback, and ensure accountability for service quality. By reducing administrative burdens, it empowers nursing staff to focus on care, enhances patient satisfaction, and boosts hospital revenues through streamlined operations and quick food ordering.
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Top BestDoc Concierge Features
- Exceptional patient service experience
- Multi-modal request submission
- Real-time request tracking
- Automatic request escalation
- Staff performance tracking
- Intuitive dashboards for administrators
- Pre-configured service categories
- QR code-based request access
- User-friendly interface
- Minimal training required
- Customizable SLAs and TATs
- Integrated food and beverage orders
- Supports WhatsApp and SMS notifications
- Flexibility in service category visibility
- Automatic assignment of requests
- Detailed statistics on request handling
- Empowering patient feedback mechanisms
- Comprehensive patient satisfaction insights
- Streamlined coordination among staff
- Increased patient referral potential
