Broadvoice
Ranked among the fastest growing companies, this cloud-based communication platform empowers small and medium businesses with an award-winning Unified Communications as a Service (UCaaS) solution. By integrating cloud PBX, collaboration tools, and virtual call center capabilities, it enhances customer interactions while streamlining agent workflows, fostering productivity and satisfaction across teams.
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Broadvoice Review and Overview
Broadvoice is among the leading telecommunications company of the US established in 2005 and headquartered at Northridge, CA. The company facilitates secure cloud communications to small as well as medium enterprises at affordable prices with the latest smart technology having an integrated interface of the virtual business phone system. With the arduous efforts last year, Broadvoice added back to back flagships of 2019 Internet Telephony Hosted VoIP Excellence Award and 2019 Unified Communications Product of the Year Award.
The Cloud Products Broadvoice is dealing with!
- Broadvoice b-hive: Get-at-able wherever & whenever you want. An exclusive cloud-based communications interface that perfectly integrates, unified communications, alliances, call center, and uninterrupted network.
- Cloud PBX: Transmogrified the traditional techniques of commerce. The best cloud computing technology! With resilience plus outstanding features, uses Voice over Internet Protocol (VoIP) and internet for all the calling purposes.
- Unified Communications as a Service (UCaaS): UCaas is the cluster of unmatched high-performance features that facilitates adaptability and extensibility resulting in advanced business solutions 24X7 without any network barrier.
- Virtual Call Center: The in-demand set up with Key Performance Indicators (KPIs) where the agents are actually diffused geographically and work remotely. This cost effective system with feedback based on in depth reporting boosts the engagement of organization(s) with its potential customers.
- Session Initiation Protocol (SIP) Trunking: SIP Trunking also uses VoIP and further enables real-time communications over the internet either via voice or video modes. Its greatest advantage is that it simply eradicates the usage of telephone lines and encourages a seamless ecosystem with an undisturbed network.
Must say! Broadvoice is a complete package of VoIP services and reliable systems ranging from SMBs to enterprises to government as well as education, where the contentment is the only feedback of its clients, making Broadvoice a worthwhile.
Top Broadvoice Features
- AI-backed customer engagement tools
- Seamless team collaboration features
- Enhanced agent training modules
- Personalized customer journey analytics
- Real-time performance monitoring dashboards
- Intelligent workload balancing
- Secure cloud-based infrastructure
- Multi-channel communication support
- Integration with existing CRM systems
- Customizable reporting tools
- Mobile access for remote teams
- User-friendly interface design
- Automated call routing capabilities
- Data-driven decision-making insights
- Comprehensive how-to guides
- Community partnership opportunities
- Improved patient communication solutions
- Efficient wrap-up work processes
- Award-winning UCaaS platform
- Scalable for growing businesses
