BugHerd
BugHerd is a complete bug tracker platform designed to handle project issues and bugs based on client feedback. The software enables clients to keep track of the live pro... BugHerd is a complete bug tracker platform designed to handle project issues and bugs based on client feedback. The software enables clients to keep track of the live project and report issues in real-time by making annotations. These issues are then sent to the concerned team or developer with complete details needed to fix the problem. Its key features include single click issue reporting and feedback, easy filtering and sorting through bugs, integration with existing tools and more.
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BugHerd Review and Overview
Downtimes can significantly affect the revenues of businesses. In 2017, a downtime cost delta airlines $150 million and resulted in the cancellation of 280 flights. Downtimes can occur for various reasons such as server failures, storage failures, technical errors and human errors.
With the ever-growing volume of sales coming from online channels, it has become very important for businesses to ensure that these online channels are always up and running, with minimum downtime. It has been observed that a fair number of these downtimes have resulted due to the presence of bugs.
Encountering bugs in website design and architecture is inevitable. However, what matters is, how quickly these bugs are fixed and normalcy is restored. Service-based software companies have to often face this situation wherein their clients find it difficult to communicate the issues concerning their website and hence the whole process of debugging faces inordinate delays.
To address these problems and make the process smoother many businesses use a bug tracking tool called BugHerd. The tool can be installed as a browser extension or can be embedded in the JavaScript as a snippet.
How does BugHerd work?
BugHerd is a virtual layer that sits on top of the website and is only visible to the back-end team members and clients. An issue can be reported by simply clicking on it. On highlighting the issue it is pinned to list of website issues. Developers can access the list and fix the issues.
This saves a lot of time on both ends and results in lesser downtimes. Additionally, BugHerd maintains a log of all the issues reported and the data related to the process of fixing those issues.
Features
The extensive feature list of BugHerd consists of some useful features like in-page feedback, inline tagging, automatic screenshots, file attachments, visual feedback and privacy controls.
BugHerd also offers some extremely useful integrations with tools such as GitHub, Zapier, Slack, and Basecamp. Using BugHerd has helped businesses and companies around the world to improve productivity and sales revenues. Initially, a 14-day trial period is offered post the completion of which users can choose from a variety of plans.
Company Information
- Company: Macropod Software Pty, Ltd
- Country: Australia
Top BugHerd Features
- In-context feedback
- Automatic screenshot capture
- Task tracking
- Client collaboration
- Integrated kanban board
- Video feedback sessions
- Public feedback options
- Real-time client updates
- No account required for clients
- Technical data capture
- Browser compatibility details
- Effortless feedback organization
- Multi-platform integration
- Flexible pricing plans
- Free trial available
- Seamless feedback management
- Actionable bug reports
- User-friendly browser extension
- Instant feedback collection
- Enhanced client satisfaction.
