Calabrio Workforce Management
This cloud-based workforce management software optimizes contact center operations by enhancing agent engagement through data-driven insights. With over 500 five-star reviews, it empowers teams to meet demand efficiently, improve customer experiences, and leverage AI for predictive scheduling and performance analytics, ultimately driving business success and brand loyalty.
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Top Calabrio Workforce Management Features
- Cloud-based platform for optimization
- AI-driven performance insights
- Predictive forecasting tools
- Automated agent scheduling
- Self-scheduling options for agents
- Real-time employee status monitoring
- Customizable reporting and analytics
- Multi-skill scheduling optimization
- Intraday scheduling adjustments
- Mobile-friendly agent app
- Integration with existing tools
- Voice-of-customer insights
- Chatbot performance enhancement
- Employee engagement gamification
- Dynamic workforce planning
- Remote workforce management solutions
- Employee feedback mechanisms
- Customized training resources
- Security and privacy compliance
- Community support and resources
