Churn360
Churn360 was a Customer Success platform developed by Kovai.co, launched in 2023 after 18 months of dedicated engineering. Despite its advanced features and strong support, the platform faced challenges in sales growth and user adoption, leading to its discontinuation to refocus on mature products and new market opportunities.
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Top Churn360 Features
- Customer health scoring
- Automated onboarding workflows
- Customizable dashboards
- Churn prediction analytics
- Multi-channel communication integration
- Real-time usage tracking
- In-app customer feedback tools
- Goal-driven engagement strategies
- Account segmentation capabilities
- Success plan templates
- Visual journey mapping
- API access for integrations
- Team collaboration tools
- Data-driven insights reporting
- Automated task management
- Customizable alert notifications
- User behavior analytics
- NPS and CSAT tracking
- Learning resource library
- Comprehensive knowledge base
