ConSol CM Customer Servicce
ConSol CM Customer Service streamlines customer inquiries by consolidating various communication channels like email, phone, and chat into a single system. It efficiently manages tickets, tracks performance metrics, and provides insights for optimization. With integrated AI support, it enhances response accuracy and creates satisfaction surveys, ensuring timely and professional issue resolution.
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Top ConSol CM Customer Servicce Features
- Centralized customer inquiry management
- Multi-channel ticket consolidation
- Detailed ticket processing analytics
- Customizable workflow automation
- AI integration for customer service
- GDPR-compliant data handling
- Internal knowledge database access
- Intelligent full-text search capability
- Customer satisfaction survey creation
- Performance tracking and optimization insights
- Ticket prioritization and delegation
- External knowledge base via ChatGPT
- Regular external security audits
- ISO 27001 certification
- ISO 9001 quality management
- Hosted on German servers
- Free demo and test environment
- Exceptional customer reviews on OMR
- Top-rated helpdesk software
- Continuous product development.
