ConvoPLUS
ConvoPLUS transforms customer relationship management with its advanced technical features. Users can track performance metrics, utilize gamification to enhance agent productivity, and schedule social media posts effortlessly. With customizable communication macros and robust data integration capabilities, this tool empowers teams to engage effectively while ensuring outstanding customer satisfaction.
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Top ConvoPLUS Features
- KPI metrics tracking
- Average response time analysis
- Gamification for agents
- Inbox ZERO feature
- Scheduled social replies
- Post control for administrators
- Content management organization
- User interaction alarms
- Custom user definitions
- Colorful communication design
- Quick communication macros
- Category design flexibility
- Location tracking capabilities
- Complaint intensity mapping
- Subject-based mapping tools
- Classic CRM integration
- Data flow control
- API data loss prevention
- Integrated social media management
- Multi-language translation support
