Crystal Quality
Crystal Quality is an advanced call recording software designed for TDM and VoIP environments, ideal for call centers, public safety, utilities, and financial sectors. It features customizable scoring forms, robust reporting tools, and AI-driven insights for sentiment analysis. The solution ensures PCI-DSS compliance, securely managing recordings and integrating with major CRMs for enhanced customer interactions.
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Top Crystal Quality Features
- Unified web-based recording solution
- Customizable scoring form designer
- Real-time sentiment analysis
- PCI-DSS compliant recording controls
- Encrypted audio extraction
- Multi-environment compatibility
- SMS and WhatsApp logging
- Integrated AI insights system
- Supports diverse telephony interfaces
- Agent personal panel functionality
- Advanced reporting tools
- Speech-to-text transcription
- Robust user management
- Secure web access via HTTPS
- Scalable for all organization sizes
- Multi-site and time zone support
- Real-time decision-making tools
- Voice analysis for emotions
- Business information collection
- Easy-to-operate modern interface
