Customer Interaction Manager
The Customer Interaction Manager (CIM) is an advanced Customer Journey Mapping tool designed for contact centers. It meticulously tracks and manages customer journeys across various channels, providing real-time insights into interactions. With integrated customer profiles and interaction history, CIM enhances engagement through AI-driven automation and analytics, improving overall customer experience.
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Top Customer Interaction Manager Features
- Real-time journey tracking
- Multi-channel interaction management
- Context-sensitive agent support
- Granular interaction history
- Automated callback scheduling
- Customer feedback integration
- AI-driven interaction analysis
- Campaign targeting capabilities
- Predictive response suggestions
- Interaction tagging features
- GDPR compliance tools
- Collaboration survey tracking
- Agent guidance scripts
- Cross-platform integration support
- Activity-based reporting
- Voice and chat ID linking
- Customer engagement policy optimization
- Customer profile pop-up
- Call outcome automation
- Interaction categorization options.
