Top CX Network Alternatives

CX Network, established in 2012, aims at supporting professionals to bridge the gap between customer expectations and practical experience. According to multiple surveys, the company states that nearly 74% of business buyers and 63% of consumers are willing to pay more for more significant and satisfying customer experience (CX). The CX Network incorporates global decision-makers in the fields of marketing, digital, insight, service, and customer experience.  The company drives leadership in businesses by sparking innovation and project breakthroughs, thereby revolutionizing the customer service industry.

How They Do It

CX Network provides the most recent customer experience trends, including market disrupters and critical challenges, which define the industry direction. The platform hosts authenticated webinars and podcasts to relay the current industry standards to the most relevant audience pools. Moreover, their videos and reports on customer experience help marketers in optimizing their CX strategy and achieve specific business goals. CX Network prioritizes the customer service aspect of the entire experience by focusing several of their content on this topic.  Their insightful report on The Global State of Customer Experience 2020 remains one among its many bestsellers.

Optimizing Digital Experience

Current industrial trends require businesses to align themselves in line with the global digital revolution. The modern digital landscape demands that optimized digital experience be available at any time and any place to customers who are interested in engaging with your business. Implementation of new technology and automated customer experience requirements help to not only to reduce the redundancy of manual labor but also fuels the productivity & efficiency of tasks. For instance, the company published a report describing how to use RPA to deliver improved customer service experience.

Financial Services

The financial services sector presents its own set of drivers, challenges, and opportunity trends due to the entirely different take on security practices and regulatory landscape. Besides the financial industry, CX Network also caters to retail, which includes loyalty schemes and ranges from mortar to e-commerce. Similarly, the telecom industry remains dynamic due to customer turnover and retention. Furthermore, CX Network also prioritizes employee engagement as a critical driver for delivering quality customer service experience as an engaged employee can double as a brand advocate.