CXM
CXM provides tailored call and screen recording solutions designed to meet the specific requirements of businesses. With features like performance evaluation, coaching, and robust compliance measures for PCI and HIPAA, CXM equips organizations to enhance their customer interactions, ensuring sensitive data is securely managed and team performance is continuously improved.
Top CXM Alternatives
ConverSense
ConverSense transforms customer interactions into seamless conversations by combining advanced AI with a human touch.
AMC Technology DaVinci
DaVinci is a versatile interaction orchestration platform that empowers businesses to create tailored contact center solutions.
ContactQ
ContactQ is an advanced multi-channel communications platform designed for seamless call management.
CallCentr8: A Multi-Tenant Contact Center Software
Designed for high efficiency, CallCentr8 is a multi-tenant contact center software that adeptly manages substantial volumes of inbound and outbound calls.
Contact Cloud
Contact Cloud revolutionizes the connection between marketing and sales teams by automating routine tasks.
DialerKing
DialerKing revolutionizes call center operations with its intuitive software, designed to enhance communication and streamline processes.
Dextr
This platform streamlines operations, empowers agents, and provides insightful reporting, making it ideal for businesses...
Samespace
By seamlessly managing calls, chats, and social media interactions, it provides valuable insights from customer...
Chronicall
Users can effortlessly track call patterns, manage workforce resources, and improve customer interactions, ultimately leading...
VoxDesk
Features like predictive dialers, automated voicemail drops, and analytics provide actionable insights to enhance agent...
CenterMaster
It allows organizations to effortlessly route inbound calls to skilled agents globally, ensuring optimal customer...
Evo Voice
Designed for shared spaces and virtual call centers, it provides an easy-to-use interface for programming...
Castel Contact Center
With innovative technology, agents can enhance productivity and customer satisfaction while ensuring compliance with industry...
Fastcall
With intuitive routing, click-to-dial functionality, and global SMS capabilities, it empowers sales and service teams...
Castel Cloud
This innovative platform consolidates inbound and outbound processes into a single portal, enhancing agent productivity...
Top CXM Features
- Customizable call recording
- In-house support team
- Screen recording integration
- Real-time performance evaluation
- PCI compliance features
- HIPAA compliance features
- Automated sensitive data pausing
- Comprehensive audio-video synchronization
- Tailored reporting capabilities
- E-learning coaching modules
- Custom programming solutions
- User-friendly interface
- Quick call recording setup
- Performance improvement analytics
- Enhanced customer interaction insights
- Multi-channel recording support
- Cloud-based storage options
- Secure data handling practices
- Continuous monitoring capabilities
- Scalable for growing businesses
