Digital Workplace
BMC Helix Digital Workplace streamlines employee interactions with integrated multichannel access to essential resources. It empowers users to customize their service management experience, leveraging KCS® v6 knowledge management and natural language processing. This platform enhances productivity through automated workflows, enabling seamless resolutions and fostering engagement in hybrid work environments.
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Pristima
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Kumospace
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Top Digital Workplace Features
- multichannel self-service integration
- immersive user journeys
- hybrid work experiences
- personalized service management
- custom experience creation
- persona-driven journeys
- visual collaboration tools
- automated user experience workflows
- natural language processing search
- embedded cognitive virtual agent
- cross-channel support
- real-time problem-solving assistance
- single pane of glass
- content services integration
- work management hub
- mobile workforce solutions
- programmable service environments
- intelligent knowledge capabilities
- employee productivity enhancement
- tailored engagement strategies
