easy_CSM
The easy_CSM web dashboard empowers customer success managers in SMEs to prioritize customer engagement effortlessly. By consolidating essential KPIs into a single interface, it eliminates tedious analysis. With predefined and customizable recommended actions, it enhances service quality, reduces churn, and boosts upselling opportunities—all without requiring programming skills.
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Top easy_CSM Features
- Customer health score overview
- Predefined recommended actions
- Customizable action definitions
- Single sign-on integration
- Supports ZenDesk integration
- Supports HubSpot integration
- Self-service support options
- Intuitive web dashboard
- Less churn and upselling
- Unified customer data view
- No programming required
- Monthly prepaid subscription
- Affordable pricing model
- Focused feature set
- Easy handling of many customers
- Relevant KPI tracking
- Quick implementation process
- 14-day free trial offer
- Multi-language support
- Third-party tool compatibility
