eGain Knowledge
eGain Knowledge+AI™ revolutionizes customer engagement with its AI-driven knowledge management software. It empowers agents with instant access to relevant information, enhancing productivity and ensuring accurate responses. With tools for content management, workflow automation, and analytics, it streamlines processes, supports multilingual needs, and integrates seamlessly with existing systems, promoting efficiency and customer satisfaction.
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Top eGain Knowledge Features
- AI-guided knowledge retrieval
- Role-based content access
- Multispecialty agent capabilities
- IVR data pre-population
- Seamless call tracking integration
- Collaborative knowledge management framework
- eGain Content Adapter™ integration
- Supports over 100 file formats
- Multilingual content support
- Localized interface options
- Knowledge analytics for improvement
- Extensive reporting features
- Agent performance measurement
- Automatic content contribution goals
- Service monitoring and recovery
- Distributed service configuration
- High scalability for agents
- Cost-effective content management
- Quick resolution transcript saving
- Enhanced customer satisfaction metrics.
