eGain Social
eGain Social™ revolutionizes social media management by integrating social customer service, knowledge harvesting, and reputation management. This innovative tool allows businesses to monitor platforms like Facebook and Twitter for relevant keywords, enabling timely responses to customer feedback. With eGain Social, companies can effectively manage their online presence and enhance customer relationships.
Top eGain Social Alternatives
TeamSupport Messaging & Live Chat
Designed for businesses prioritizing customer interaction, TeamSupport Messaging & Live Chat facilitates real-time connections through an omnichannel platform.
Got It AI
This innovative Sales Copilot leverages advanced Generative AI techniques, utilizing a robust knowledge base of over 1,000 documents to deliver precise answers about Aditya Birla Capital’s financial offerings.
Chaport
Chaport is a versatile customer messaging platform that enhances engagement through live chat, chatbots, and a robust knowledge base.
Glance
Glance is a cloud-based platform that is designed for enterprises to provide digital collaboration solutions for solving problems immediately, data sharing, demos, and more.
Fusion Connect CCaaS
Fusion Connect CCaaS delivers a seamless omnichannel customer experience tailored to businesses' unique needs.
Netop Live Guide Chat
Netop Live Guide Chat is an innovative customer service software designed to enhance communication and support.
AppHelp
With options for training, onboarding, and ongoing support, businesses can tailor services to meet diverse...
Replicant
By ensuring 100% quality assurance on calls, it delivers valuable insights and effortlessly manages routine...
ControlHippo
Empower teams with AI-driven insights and automated dialing, enhancing productivity and engagement...
Keeping.com
Users can automate ticket assignments, prioritize requests, and track responses, enhancing efficiency without the clutter...
Service Creatio
It integrates robust productivity tools, automates routine tasks, and offers a consolidated agent desktop for...
Directly
By dynamically adapting to fluctuating inquiry volumes, it reduces contact center loads by 40% while...
N-able Take Control
Featuring live chat, diagnostic tools, and seamless access across various devices, it enhances user confidence...
LiveOps
Their collaborative approach empowers companies to refine product visions and expand market reach, consistently driving...
Take Control
Prospective users must register for a complimentary 30-day trial to access the downloads...
Top eGain Social Features
- Social media monitoring alerts
- Real-time sentiment analysis
- Integrated knowledge base
- Multi-channel engagement support
- Automated response suggestions
- Historical interaction tracking
- Brand reputation management tools
- Customizable keyword tracking
- Performance analytics dashboard
- User-friendly interface
- Social post scheduling feature
- Cross-platform data integration
- Crisis response management tools
- Customer feedback aggregation
- Trend analysis reporting
- Advanced filtering options
- AI-powered customer insights
- Role-based access controls
- Community management features
- Compliance and security measures
Top eGain Social Alternatives
- TeamSupport Messaging & Live Chat
- Got It AI
- Chaport
- Glance
- Fusion Connect CCaaS
- Netop Live Guide Chat
- AppHelp
- Replicant
- ControlHippo
- Keeping.com
- Service Creatio
- Directly
- N-able Take Control
- LiveOps
- Take Control
