Epicor CRM
Epicor CRM empowers automotive service providers to enhance customer relationships and maximize profitability. With tools for reputation management, targeted communication, and real-time engagement via mobile app, it enables shops to attract and retain clients. Features like appointment reminders and promotional broadcasts foster loyalty, ensuring customers feel valued and informed.
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Top Epicor CRM Features
- Reputation management tools
- Real-time customer engagement
- OBD4 Business dashboard
- Closed-Loop Marketing feature
- Automated appointment reminders
- Broadcast texting promotions
- Detailed service estimates
- Customer loyalty rewards program
- Mobile app accessibility
- Service appointment requests 24/7
- Online customer reviews integration
- Multi-channel communication options
- Seasonal marketing automation
- Photo and video sharing
- Marketing campaign performance tracking
- Customer behavior insights
- Thank-you message automation
- Vehicle service history tracking
- Enhanced customer transparency
- Integration with social media platforms
