Eptica SelfService
Eptica SelfService enhances user experience by seamlessly providing answers through websites and mobile apps. Utilizing AI and natural language processing, it matches customer inquiries with precise knowledge base responses. With features like contextual guidance, multilingual support, and easy content management, it empowers brands to deliver efficient, automated assistance globally.
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Top Eptica SelfService Features
- AI-powered self-service solutions
- Multi-channel support integration
- Natural Language Processing capabilities
- Contextual guidance via web widgets
- Automated contextual assistance suggestions
- Easy article creation and editing
- Embedded multimedia content support
- SEO optimization for knowledge articles
- Publication control management
- Multi-language support for global reach
- Visitor query text analysis
- Real-time content effectiveness ratings
- Seamless escalation to live support
- Interactive tables and widgets integration
- Knowledge base optimization feedback
- Fast response time for queries
- Unified brand identity management
- Enhanced online visibility features
- Continuous content management capabilities
- Customer satisfaction tracking tools
