eTouchPoint
eTouchPoint empowers organizations to enhance customer experiences by seamlessly integrating IVR, web, SMS, and other communication channels based on customer preferences. Its robust platform analyzes survey data and feedback, enabling businesses to address concerns promptly and transform unhappy customers into loyal advocates, all while ensuring multi-channel support.
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Top eTouchPoint Features
- Multi-channel feedback collection
- Customer preference routing
- Text analytics integration
- Closed-loop alerting system
- Real-time sentiment analysis
- Dedicated account management team
- Customizable reporting dashboards
- Industry-best data collection
- Seamless IVR integration
- SMS survey capabilities
- Employee engagement tools
- Service footprint monitoring
- Social media crisis prevention
- Negative response action plans
- Fortune 500 best practices
- Comprehensive CX ecosystem management
- Prompt customer recovery strategies
- Actionable insights for improvement
- Multi-language support options
- Advanced customer segmentation.
