eTrusted
This platform for experience management enables organizations to gather continuous feedback at critical touchpoints, both online and offline. By leveraging actionable insights from transactional feedback, it helps shape an authentic brand reputation and fosters a customer-centric culture, ensuring that perceptions evolve in response to genuine interactions.
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Top eTrusted Features
- Continuous feedback capture
- Multi-channel touchpoint integration
- Actionable insight generation
- Real-time feedback analysis
- Authentic response collection
- Customizable feedback templates
- Automated feedback requests
- Transactional feedback focus
- Brand reputation monitoring
- Marketable content creation
- Employee experience insights
- Partner journey feedback
- Comprehensive reporting tools
- Sentiment analysis capabilities
- User-friendly dashboard interface
- Feedback trend tracking
- Integration with CRM systems
- Mobile feedback collection
- Feedback loop closure features
- Customizable survey distribution.
