Gnatta
Designed for modern contact centres, Gnatta enhances customer service with AI-driven tools that streamline communication and improve efficiency. Its features include real-time conversation summaries, voice transcriptions, and seamless integration with emerging channels, ensuring agents stay informed and effective. By focusing on meaningful interactions, it transforms customer engagement.
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Top Gnatta Features
- AI-generated quality assessments
- Instant conversation summaries
- 5-star copywriting assistance
- Voice transcriptions support
- Seamless channel integration
- Real-time performance analytics
- Historical interaction data access
- Customizable contact centre workflows
- Fully-featured webchat tool
- Proactive checkout dropout solutions
- ChatGPT-powered AI Assistant
- Automated data detection
- Integrated quick reply systems
- Rich media conversation support
- Comprehensive routing plan templates
- Endless widget and integration possibilities
- Competitive and flexible pricing plans
- New channel onboarding support
- Operator training resources
- No-strings newsletter updates.
