HCL Clara
HCL Clara serves as an Intelligent Virtual Assistant tailored for HCL Workload Automation users, leveraging Natural Language Processing to enhance interactions. It minimizes repetitive inquiries, facilitates Semantic Search for product documentation, and manages troubleshooting through voice commands or text chat. Clara provides personalized support, improving operational efficiency and user experience.
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Top HCL Clara Features
- Natural Language Processing interactions
- Personalized round-the-clock support
- Semantic Search capability
- Custom services through Self-Service Catalog
- Machine-based language translation
- Context-specific translation models
- Voice command troubleshooting
- Conversational context retention
- Intent identification efficiency
- Predictive conversation flow
- Empathetic interaction avatar
- Multi-platform accessibility
- Customized dashboard for control
- Everything-as-a-service delivery
- Quick access to monitoring
- Operational efficiency improvement
- Minimized FAQ-type calls
- Common-issue incident reduction
- Enhanced user learning experience
- Automation Power Suite integration
