Helix
Helix transforms guest interactions for top hotel brands by utilizing conversational data collection throughout the stay. It empowers frontline staff to swiftly manage guest feedback and requests, prioritizing urgent issues while facilitating seamless team collaboration. By automating the guest experience from check-in to check-out, hotels can enhance service, boost reviews, and increase direct bookings.
Top Helix Alternatives
Wizper
Designed for large organizations, this platform enables brands to engage directly with consumers, effectively manage feedback, and convert insights into actionable improvements.
Numr CXM
Numr CXM decodes customer emotions to provide actionable strategies that boost sales and minimize churn.
Doxim
Doxim customer engagement software is deal for banking, credits unions, and other financial industries.
Press'nXPress
Press'nXPress empowers businesses to enhance customer experiences by seamlessly gathering real-time feedback across diverse channels, including kiosks, apps, and SMS.
Meya
Meya's chatbot platform empowers developers to seamlessly integrate various systems while offering extensive customization across Android, iOS, and web interfaces.
SOMTAB
SOMTAB specializes in enhancing customer experience through tailored survey methodologies and robust data collection strategies.
Maru/HUB
By integrating proprietary technology and extensive industry expertise, it provides real-time access to trusted data...
Resolution1
It enables businesses to anticipate customer needs through analytics and automation while managing inquiries seamlessly...
Darwin CX
With over 175 successful migrations, it streamlines subscription lifecycle management for publishers and membership organizations...
OpenText Core Experience Insights
It enables teams to design customized dashboards, analyze customer behavior patterns, and evaluate campaign performance...
ResponseTek
It can generate detailed reports of customer journey data, including interaction type, touchpoint, churn reduction...
OpenText Data and Insights
Through a user-friendly drag-and-drop interface, it enables quick access to a 360-degree enterprise view, allowing...
BlueML
By analyzing qualitative data, it uncovers emotional trends and identifies critical areas for improvement, enabling...
Alida
By fostering engaged research communities, it enables organizations to gather meaningful feedback at scale, refine...
Semeon Insights
It effortlessly integrates diverse data sources, enabling informed decision-making...
Top Helix Features
- Conversational data collection
- Sentiment analysis for requests
- Real-time guest recovery
- Multi-channel notifications
- Task assignment features
- SMS-based team collaboration
- Automated guest experience
- Focus on additional services
- Positive review generation
- Transient occupancy increase
- Unified team conversation platform
- Internal team mentions
- Guest interaction tracking
- Issue monitoring and resolutions
- Daily engagement reports
- Weekly performance analytics
- Monthly sentiment analysis
- Case study insights
- Contactless communication solutions
- COVID-19 recovery support
