ICTContact
ICTContact is an advanced contact center software tailored for enhancing customer interactions. It features a progressive dialer, streamlining both inbound and outbound communication. Built on robust telephony protocols, ICTContact ensures efficient handling of calls, allowing businesses to optimize their customer relationship management and improve overall operational effectiveness.
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Top ICTContact Features
- Multi-user auto dialer
- Inbound and outbound faxing
- Advanced telephony protocol support
- Voice broadcasting capabilities
- Secure communication features
- Real-time updates
- Automated call routing
- Detailed customer interaction logging
- Click-to-Call functionality
- IVR system integration
- Compliance with privacy standards
- Customizable user interface
- Multi-channel communication support
- Seamless CRM integration
- Email to fax capabilities
- REST API for automation
- Multi-tenant architecture
- Performance monitoring tools
- Flexible billing management
- Open-source customization options.
